BPO Services in the United Kingdom

BPO Services in the United Kingdom

Code: ML-OHME6149 | Published: Jun-2016 | Pages: 39 | MarketLine
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BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the United Kingdom bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.


Synopsis
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom

Leading company profiles reveal details of key bpo services market players global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts

Macroeconomic indicators provide insight into general trends within the United Kingdom economy


Reasons To Buy
What was the size of the United Kingdom bpo services market by value in 2015?

What will be the size of the United Kingdom bpo services market in 2020?

What factors are affecting the strength of competition in the United Kingdom bpo services market?

How has the market performed over the last five years?

What are the main segments that make up the United Kingdoms bpo services market?

Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The UK BPO services market had total revenues of $16.2bn in 2015, representing a compound annual growth rate (CAGR) of 6.3% between 2011 and 2015.

- The CRM BPO segment was the markets most lucrative in 2015, with total revenues of $4.5bn, equivalent to 27.8% of the markets overall value.

- The major reason behind using BPO services is to reduce operational costs and maximize economies of scale, especially in fluctuating economic conditions. The UK has the greatest e-commerce customer potential within Europe, making it the clear continental leader.

Table of Contents

Executive Summary
Market value
Market value forecast
Category segmentation
Geography segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Geography segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
Cap Gemini S.A.
Capita plc
CBRE Group, Inc.
Infosys Ltd
Macroeconomic Indicators
Country data
Methodology
Industry associations
Related MarketLine research
Appendix
About MarketLine

List of Tables


Table 1: United Kingdom bpo services market value: $ million, 2011-15
Table 2: United Kingdom bpo services market category segmentation: $ million, 2015
Table 3: United Kingdom bpo services market geography segmentation: $ million, 2015
Table 4: United Kingdom bpo services market value forecast: $ million, 2015-20
Table 5: Cap Gemini S.A.: key facts
Table 6: Cap Gemini S.A.: key financials ($)
Table 7: Cap Gemini S.A.: key financials (Euro)
Table 8: Cap Gemini S.A.: key financial ratios
Table 9: Capita plc: key facts
Table 10: Capita plc: key financials ($)
Table 11: Capita plc: key financials (Pound)
Table 12: Capita plc: key financial ratios
Table 13: CBRE Group, Inc.: key facts
Table 14: CBRE Group, Inc.: key financials ($)
Table 15: CBRE Group, Inc.: key financial ratios
Table 16: Infosys Ltd: key facts
Table 17: Infosys Ltd: key financials ($)
Table 18: Infosys Ltd: key financial ratios
Table 19: United Kingdom size of population (million), 2011-15
Table 20: United Kingdom gdp (constant 2005 prices, $ billion), 2011-15
Table 21: United Kingdom gdp (current prices, $ billion), 2011-15
Table 22: United Kingdom inflation, 2011-15
Table 23: United Kingdom consumer price index (absolute), 2011-15
Table 24: United Kingdom exchange rate, 2011-15

List of Figures


Figure 1: United Kingdom bpo services market value: $ million, 2011-15
Figure 2: United Kingdom bpo services market category segmentation: % share, by value, 2015
Figure 3: United Kingdom bpo services market geography segmentation: % share, by value, 2015
Figure 4: United Kingdom bpo services market value forecast: $ million, 2015-20
Figure 5: Forces driving competition in the bpo services market in the United Kingdom, 2015
Figure 6: Drivers of buyer power in the bpo services market in the United Kingdom, 2015
Figure 7: Drivers of supplier power in the bpo services market in the United Kingdom, 2015
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in the United Kingdom, 2015
Figure 9: Factors influencing the threat of substitutes in the bpo services market in the United Kingdom, 2015
Figure 10: Drivers of degree of rivalry in the bpo services market in the United Kingdom, 2015
Figure 11: Cap Gemini S.A.: revenues & profitability
Figure 12: Cap Gemini S.A.: assets & liabilities
Figure 13: Capita plc: revenues & profitability
Figure 14: Capita plc: assets & liabilities
Figure 15: CBRE Group, Inc.: revenues & profitability
Figure 16: CBRE Group, Inc.: assets & liabilities
Figure 17: Infosys Ltd: revenues & profitability
Figure 18: Infosys Ltd: assets & liabilities

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