BPO Services North America (NAFTA) Industry Guide-2016

BPO Services North America (NAFTA) Industry Guide-2016

Code: ML-MLIG16017-03 | Published: Jul-2016 | Pages: 101 | MarketLine
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BPO Services North America (NAFTA) Industry Guide-2016 is a comprehensive study outlaying the current market scenario, future prospective and detailed industry insights of BPO Services market in NAFTA countries. The study pegs that the bpo services industry within the NAFTA countries had a total market value of $64,641.7 million in 2015.the Mexico was the fastest growing country, with a CAGR of 11.2% over the 2011-15 period.

As per the report, BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes.

According to Marketline, within the bpo services industry, the US is the leading country among the NAFTA bloc, with market revenues of $58,135.4 million in 2015. This was followed by Canada and Mexico, with a value of $5,331.6 and $1,174.6 million, respectively. Further it provides, detailed industry analysis with help of Five Force Model at overall regional level and for trade block of NAFTA countries US, Canada and Mexico, analyzed within this report.

In order to have industry accepted standard comparative scenario - in this report,

Key Findings
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the NAFTA bpo services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the NAFTA bpo services market
- Leading company profiles reveal details of key bpo services market players NAFTA operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the NAFTA bpo services market with five year forecasts
- Compares data from the US, Canada and Mexico, alongside individual chapters on each country

Synopsis
The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-2015, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Reasons To Buy
- What was the size of the NAFTA bpo services market by value in 2015?
- What will be the size of the NAFTA bpo services market in 2020?
- What factors are affecting the strength of competition in the NAFTA bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the NAFTA bpo services market?

Key Highlights
The North American Free Trade Agreement (NAFTA) is a trade agreement between the countries in North America: the US, Canada and Mexico. The bpo services industry within the NAFTA countries had a total market value of $64,641.7 million in 2015.The Mexico was the fastest growing country, with a CAGR of 11.2% over the 2011-15 period.
Within the bpo services industry, the US is the leading country among the NAFTA bloc, with market revenues of $58,135.4 million in 2015. This was followed by Canada and Mexico, with a value of $5,331.6 and $1,174.6 million, respectively.
The US is expected to lead the bpo services industry in the NAFTA bloc, with a value of $72,618.4 million in 2020, followed by Canada and Mexico with expected values of $6,727.6 and $1,808.8 million, respectively.

Table of Contents

Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
NAFTA BPO Services
Industry Outlook
BPO Services in Canada
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Leading companies
Macroeconomic indicators
BPO Services in Mexico
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Leading companies
Macroeconomic indicators
BPO Services in The United States
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Leading companies
Macroeconomic indicators
Appendix
Methodology
About MarketLine

List of Tables


Table 1: NAFTA countries bpo services industry, revenue ($m), 2011-20
Table 2: NAFTA countries bpo services industry, revenue ($m), 2011-15
Table 3: NAFTA countries bpo services industry forecast, revenue ($m), 2015-20
Table 4: Canada bpo services market value: $ million, 2011-15
Table 5: Canada bpo services market category segmentation: $ million, 2015
Table 6: Canada bpo services market geography segmentation: $ million, 2015
Table 7: Canada bpo services market value forecast: $ million, 2015-20
Table 8: Accenture PLC: key facts
Table 9: Accenture PLC: key financials ($)
Table 10: Accenture PLC: key financial ratios
Table 11: CGI Group Inc.: key facts
Table 12: CGI Group Inc.: key financials ($)
Table 13: CGI Group Inc.: key financials (C$)
Table 14: CGI Group Inc.: key financial ratios
Table 15: Infosys Ltd: key facts
Table 16: Infosys Ltd: key financials ($)
Table 17: Infosys Ltd: key financial ratios
Table 18: Canada size of population (million), 2011-15
Table 19: Canada gdp (constant 2005 prices, $ billion), 2011-15
Table 20: Canada gdp (current prices, $ billion), 2011-15
Table 21: Canada inflation, 2011-15
Table 22: Canada consumer price index (absolute), 2011-15
Table 23: Canada exchange rate, 2011-15
Table 24: Mexico bpo services market value: $ million, 2011-15
Table 25: Mexico bpo services market category segmentation: $ million, 2015
Table 26: Mexico bpo services market geography segmentation: $ million, 2015
Table 27: Mexico bpo services market value forecast: $ million, 2015-20
Table 28: Cap Gemini S.A.: key facts
Table 29: Cap Gemini S.A.: key financials ($)
Table 30: Cap Gemini S.A.: key financials (Euro)
Table 31: Cap Gemini S.A.: key financial ratios
Table 32: Genpact Ltd: key facts
Table 33: Genpact Ltd: key financials ($)
Table 34: Genpact Ltd: key financial ratios
Table 35: Infosys Ltd: key facts
Table 36: Infosys Ltd: key financials ($)
Table 37: Infosys Ltd: key financial ratios
Table 38: ISS A/S: key facts
Table 39: ISS A/S: key financials ($)
Table 40: ISS A/S: key financials (DKK)
Table 41: ISS A/S: key financial ratios
Table 42: Mexico size of population (million), 2011-15
Table 43: Mexico gdp (constant 2005 prices, $ billion), 2011-15
Table 44: Mexico gdp (current prices, $ billion), 2011-15
Table 45: Mexico inflation, 2011-15
Table 46: Mexico consumer price index (absolute), 2011-15
Table 47: Mexico exchange rate, 2011-15
Table 48: United States bpo services market value: $ million, 2011-15
Table 49: United States bpo services market category segmentation: $ million, 2015
Table 50: United States bpo services market geography segmentation: $ million, 2015
Table 51: United States bpo services market value forecast: $ million, 2015-20
Table 52: Accenture PLC: key facts
Table 53: Accenture PLC: key financials ($)
Table 54: Accenture PLC: key financial ratios
Table 55: Cognizant Technology Solutions Corporation: key facts
Table 56: Cognizant Technology Solutions Corporation: key financials ($)
Table 57: Cognizant Technology Solutions Corporation: key financial ratios
Table 58: Infosys Ltd: key facts
Table 59: Infosys Ltd: key financials ($)
Table 60: Infosys Ltd: key financial ratios
Table 61: SYNNEX Corporation: key facts
Table 62: SYNNEX Corporation: key financials ($)
Table 63: SYNNEX Corporation: key financial ratios
Table 64: United States size of population (million), 2011-15
Table 65: United States gdp (constant 2005 prices, $ billion), 2011-15
Table 66: United States gdp (current prices, $ billion), 2011-15
Table 67: United States inflation, 2011-15
Table 68: United States consumer price index (absolute), 2011-15
Table 69: United States exchange rate, 2011-15

List of Figures


Figure 1: NAFTA countries bpo services industry, revenue ($m), 2011-20
Figure 2: NAFTA countries bpo services industry, revenue ($m), 2011-15
Figure 3: NAFTA countries bpo services industry forecast, revenue ($m), 2015-20
Figure 4: Canada bpo services market value: $ million, 2011-15
Figure 5: Canada bpo services market category segmentation: % share, by value, 2015
Figure 6: Canada bpo services market geography segmentation: % share, by value, 2015
Figure 7: Canada bpo services market value forecast: $ million, 2015-20
Figure 8: Forces driving competition in the bpo services market in Canada, 2015
Figure 9: Drivers of buyer power in the bpo services market in Canada, 2015
Figure 10: Drivers of supplier power in the bpo services market in Canada, 2015
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2015
Figure 12: Factors influencing the threat of substitutes in the bpo services market in Canada, 2015
Figure 13: Drivers of degree of rivalry in the bpo services market in Canada, 2015
Figure 14: Accenture PLC: revenues & profitability
Figure 15: Accenture PLC: assets & liabilities
Figure 16: CGI Group Inc.: revenues & profitability
Figure 17: CGI Group Inc.: assets & liabilities
Figure 18: Infosys Ltd: revenues & profitability
Figure 19: Infosys Ltd: assets & liabilities
Figure 20: Mexico bpo services market value: $ million, 2011-15
Figure 21: Mexico bpo services market category segmentation: % share, by value, 2015
Figure 22: Mexico bpo services market geography segmentation: % share, by value, 2015
Figure 23: Mexico bpo services market value forecast: $ million, 2015-20
Figure 24: Forces driving competition in the bpo services market in Mexico, 2015
Figure 25: Drivers of buyer power in the bpo services market in Mexico, 2015
Figure 26: Drivers of supplier power in the bpo services market in Mexico, 2015
Figure 27: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2015
Figure 28: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2015
Figure 29: Drivers of degree of rivalry in the bpo services market in Mexico, 2015
Figure 30: Cap Gemini S.A.: revenues & profitability
Figure 31: Cap Gemini S.A.: assets & liabilities
Figure 32: Genpact Ltd: revenues & profitability
Figure 33: Genpact Ltd: assets & liabilities
Figure 34: Infosys Ltd: revenues & profitability
Figure 35: Infosys Ltd: assets & liabilities
Figure 36: ISS A/S: revenues & profitability
Figure 37: ISS A/S: assets & liabilities
Figure 38: United States bpo services market value: $ million, 2011-15
Figure 39: United States bpo services market category segmentation: % share, by value, 2015
Figure 40: United States bpo services market geography segmentation: % share, by value, 2015
Figure 41: United States bpo services market value forecast: $ million, 2015-20
Figure 42: Forces driving competition in the bpo services market in the United States, 2015
Figure 43: Drivers of buyer power in the bpo services market in the United States, 2015
Figure 44: Drivers of supplier power in the bpo services market in the United States, 2015
Figure 45: Factors influencing the likelihood of new entrants in the bpo services market in the United States, 2015
Figure 46: Factors influencing the threat of substitutes in the bpo services market in the United States, 2015
Figure 47: Drivers of degree of rivalry in the bpo services market in the United States, 2015
Figure 48: Accenture PLC: revenues & profitability
Figure 49: Accenture PLC: assets & liabilities
Figure 50: Cognizant Technology Solutions Corporation: revenues & profitability
Figure 51: Cognizant Technology Solutions Corporation: assets & liabilities
Figure 52: Infosys Ltd: revenues & profitability
Figure 53: Infosys Ltd: assets & liabilities
Figure 54: SYNNEX Corporation: revenues & profitability
Figure 55: SYNNEX Corporation: assets & liabilities

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