BPO Services Top 5 Emerging Markets Industry Guide-2016

BPO Services Top 5 Emerging Markets Industry Guide-2016

Code: ML-MLIG16017-05 | Published: Jul-2016 | Pages: 105 | MarketLine
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BPO Services Top 5 Emerging Markets Industry Guide-2016 is a comprehensive study outlaying the current market scenario, future prospective and detailed industry insights of BPO Services market in Emerging 5 countries. The study pegs that these countries contributed $8,716.7 million to the global bpo services industry in 2015, with a compound annual growth rate (CAGR) of 24.7% between 2007 and 2011. the top 5 emerging countries are expected to reach a value of $18,052.7 million in 2020, with a CAGR of 15.7% over the 2015-20 period.

As per the report, BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, procurement, and vertical-specific processes.

According to Marketline, within the bpo services industry, India is the leading country among the top 5 emerging nations, with market revenues of $2,704.2 million in 2015. This was followed by China and Brazil with a value of $2,660.8 and $2,075.3 million, respectively. Further it provides, detailed industry analysis with help of Five Force Model at overall regional level and for 5 countries Brazil, China, India, Mexico and South Africa, analyzed within this report.

In order to have industry accepted standard comparative scenario - in this report,

Key Findings
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the emerging five bpo services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the emerging five bpo services market
- Leading company profiles reveal details of key bpo services market players emerging five operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the emerging five bpo services market with five year forecasts
- Compares data from Brazil, China, India, Mexico and South Africa, alongside individual chapters on each country

Synopsis
The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-2015, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Reasons To Buy
- What was the size of the emerging five bpo services market by value in 2015?
- What will be the size of the emerging five bpo services market in 2020?
- What factors are affecting the strength of competition in the emerging five bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the emerging five bpo services market?

Key Highlights
These countries contributed $8,716.7 million to the global bpo services industry in 2015, with a compound annual growth rate (CAGR) of 24.7% between 2007 and 2011. The top 5 emerging countries are expected to reach a value of $18,052.7 million in 2020, with a CAGR of 15.7% over the 2015-20 period.
Within the bpo services industry, India is the leading country among the top 5 emerging nations, with market revenues of $2,704.2 million in 2015. This was followed by China and Brazil with a value of $2,660.8 and $2,075.3 million, respectively.
China is expected to lead the bpo services industry in the top five emerging nations, with a value of $6,578.3 million in 2020, followed by India and Brazil with expected values of $5,652.1 and $3,885.7 million, respectively.

Table of Contents

Introduction
What is this report about?
Who is the target reader?
How to use this report
Definitions
Top Emerging Countries BPO Services
Industry Outlook
BPO Services in South Africa
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Brazil
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in China
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in India
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
BPO Services in Mexico
Market Overview
Market Data
Market Segmentation
Market outlook
Five forces analysis
Macroeconomic indicators
Company Profiles
Leading companies
Appendix
Methodology
About MarketLine

List of Tables


Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2011-20
Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2011-15
Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2015-20
Table 4: South Africa bpo services market value: $ million, 2011-15
Table 5: South Africa bpo services market category segmentation: $ million, 2015
Table 6: South Africa bpo services market geography segmentation: $ million, 2015
Table 7: South Africa bpo services market value forecast: $ million, 2015-20
Table 8: South Africa size of population (million), 2011-15
Table 9: South Africa gdp (constant 2005 prices, $ billion), 2011-15
Table 10: South Africa gdp (current prices, $ billion), 2011-15
Table 11: South Africa inflation, 2011-15
Table 12: South Africa consumer price index (absolute), 2011-15
Table 13: South Africa exchange rate, 2011-15
Table 14: Brazil bpo services market value: $ million, 2011-15
Table 15: Brazil bpo services market category segmentation: $ million, 2015
Table 16: Brazil bpo services market geography segmentation: $ million, 2015
Table 17: Brazil bpo services market value forecast: $ million, 2015-20
Table 18: Brazil size of population (million), 2011-15
Table 19: Brazil gdp (constant 2005 prices, $ billion), 2011-15
Table 20: Brazil gdp (current prices, $ billion), 2011-15
Table 21: Brazil inflation, 2011-15
Table 22: Brazil consumer price index (absolute), 2011-15
Table 23: Brazil exchange rate, 2011-15
Table 24: China bpo services market value: $ million, 2011-15
Table 25: China bpo services market category segmentation: $ million, 2015
Table 26: China bpo services market geography segmentation: $ million, 2015
Table 27: China bpo services market value forecast: $ million, 2015-20
Table 28: China size of population (million), 2011-15
Table 29: China gdp (constant 2005 prices, $ billion), 2011-15
Table 30: China gdp (current prices, $ billion), 2011-15
Table 31: China inflation, 2011-15
Table 32: China consumer price index (absolute), 2011-15
Table 33: China exchange rate, 2011-15
Table 34: India bpo services market value: $ million, 2011-15
Table 35: India bpo services market category segmentation: $ million, 2015
Table 36: India bpo services market geography segmentation: $ million, 2015
Table 37: India bpo services market value forecast: $ million, 2015-20
Table 38: India size of population (million), 2011-15
Table 39: India gdp (constant 2005 prices, $ billion), 2011-15
Table 40: India gdp (current prices, $ billion), 2011-15
Table 41: India inflation, 2011-15
Table 42: India consumer price index (absolute), 2011-15
Table 43: India exchange rate, 2011-15
Table 44: Mexico bpo services market value: $ million, 2011-15
Table 45: Mexico bpo services market category segmentation: $ million, 2015
Table 46: Mexico bpo services market geography segmentation: $ million, 2015
Table 47: Mexico bpo services market value forecast: $ million, 2015-20
Table 48: Mexico size of population (million), 2011-15
Table 49: Mexico gdp (constant 2005 prices, $ billion), 2011-15
Table 50: Mexico gdp (current prices, $ billion), 2011-15
Table 51: Mexico inflation, 2011-15
Table 52: Mexico consumer price index (absolute), 2011-15
Table 53: Mexico exchange rate, 2011-15
Table 54: Genpact Ltd: key facts
Table 55: Genpact Ltd: key financials ($)
Table 56: Genpact Ltd: key financial ratios
Table 57: HCL Technologies Limited: key facts
Table 58: HCL Technologies Limited: key financials ($)
Table 59: HCL Technologies Limited: key financial ratios
Table 60: TMF Group: key facts
Table 61: Infosys Ltd: key facts
Table 62: Infosys Ltd: key financials ($)
Table 63: Infosys Ltd: key financial ratios
Table 64: ISS A/S: key facts
Table 65: ISS A/S: key financials ($)
Table 66: ISS A/S: key financials (DKK)
Table 67: ISS A/S: key financial ratios
Table 68: Cap Gemini S.A.: key facts
Table 69: Cap Gemini S.A.: key financials ($)
Table 70: Cap Gemini S.A.: key financials (Euro)
Table 71: Cap Gemini S.A.: key financial ratios

List of Figures


Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2011-20
Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2011-15
Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2015-20
Figure 4: South Africa bpo services market value: $ million, 2011-15
Figure 5: South Africa bpo services market category segmentation: % share, by value, 2015
Figure 6: South Africa bpo services market geography segmentation: % share, by value, 2015
Figure 7: South Africa bpo services market value forecast: $ million, 2015-20
Figure 8: Forces driving competition in the bpo services market in South Africa, 2015
Figure 9: Drivers of buyer power in the bpo services market in South Africa, 2015
Figure 10: Drivers of supplier power in the bpo services market in South Africa, 2015
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2015
Figure 12: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2015
Figure 13: Drivers of degree of rivalry in the bpo services market in South Africa, 2015
Figure 14: Brazil bpo services market value: $ million, 2011-15
Figure 15: Brazil bpo services market category segmentation: % share, by value, 2015
Figure 16: Brazil bpo services market geography segmentation: % share, by value, 2015
Figure 17: Brazil bpo services market value forecast: $ million, 2015-20
Figure 18: Forces driving competition in the bpo services market in Brazil, 2015
Figure 19: Drivers of buyer power in the bpo services market in Brazil, 2015
Figure 20: Drivers of supplier power in the bpo services market in Brazil, 2015
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2015
Figure 22: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2015
Figure 23: Drivers of degree of rivalry in the bpo services market in Brazil, 2015
Figure 24: China bpo services market value: $ million, 2011-15
Figure 25: China bpo services market category segmentation: % share, by value, 2015
Figure 26: China bpo services market geography segmentation: % share, by value, 2015
Figure 27: China bpo services market value forecast: $ million, 2015-20
Figure 28: Forces driving competition in the bpo services market in China, 2015
Figure 29: Drivers of buyer power in the bpo services market in China, 2015
Figure 30: Drivers of supplier power in the bpo services market in China, 2015
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in China, 2015
Figure 32: Factors influencing the threat of substitutes in the bpo services market in China, 2015
Figure 33: Drivers of degree of rivalry in the bpo services market in China, 2015
Figure 34: India bpo services market value: $ million, 2011-15
Figure 35: India bpo services market category segmentation: % share, by value, 2015
Figure 36: India bpo services market geography segmentation: % share, by value, 2015
Figure 37: India bpo services market value forecast: $ million, 2015-20
Figure 38: Forces driving competition in the bpo services market in India, 2015
Figure 39: Drivers of buyer power in the bpo services market in India, 2015
Figure 40: Drivers of supplier power in the bpo services market in India, 2015
Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in India, 2015
Figure 42: Factors influencing the threat of substitutes in the bpo services market in India, 2015
Figure 43: Drivers of degree of rivalry in the bpo services market in India, 2015
Figure 44: Mexico bpo services market value: $ million, 2011-15
Figure 45: Mexico bpo services market category segmentation: % share, by value, 2015
Figure 46: Mexico bpo services market geography segmentation: % share, by value, 2015
Figure 47: Mexico bpo services market value forecast: $ million, 2015-20
Figure 48: Forces driving competition in the bpo services market in Mexico, 2015
Figure 49: Drivers of buyer power in the bpo services market in Mexico, 2015
Figure 50: Drivers of supplier power in the bpo services market in Mexico, 2015
Figure 51: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2015
Figure 52: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2015
Figure 53: Drivers of degree of rivalry in the bpo services market in Mexico, 2015
Figure 54: Genpact Ltd: revenues & profitability
Figure 55: Genpact Ltd: assets & liabilities
Figure 56: HCL Technologies Limited: revenues & profitability
Figure 57: HCL Technologies Limited: assets & liabilities
Figure 58: Infosys Ltd: revenues & profitability
Figure 59: Infosys Ltd: assets & liabilities
Figure 60: ISS A/S: revenues & profitability
Figure 61: ISS A/S: assets & liabilities
Figure 62: Cap Gemini S.A.: revenues & profitability
Figure 63: Cap Gemini S.A.: assets & liabilities

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