Global BPO Services

Global BPO Services

Code: ML-OHME6190 | Published: Jun-2016 | Pages: 36 | MarketLine
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Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2011-15, and forecast to 2020). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Essential resource for top-line data and analysis covering the Global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.


Synopsis
Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global

Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the globalbpo services market

Leading company profiles reveal details of key bpo services market players global operations and financial performance

Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts




Reasons To Buy
What was the size of the Global bpo services market by value in 2015?

What will be the size of the Global bpo services market in 2020?

What factors are affecting the strength of competition in the Global bpo services market?

How has the market performed over the last five years?

What are the main segments that make up the globals bpo services market?

Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

- The global BPO services market had total revenues of $138.6bn in 2015, representing a compound annual growth rate (CAGR) of 6.9% between 2011 and 2015.

- The vertical-specific BPO segment was the markets most lucrative in 2015, with total revenues of $38.9bn, equivalent to 28.1% of the markets overall value.

- The biggest reason behind using the BPO services by companies around the word is to rationalise costs, improve performance and increase consumer satisfaction. The main drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.

Table of Contents

Executive Summary
Market value
Market value forecast
Category segmentation
Geography segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Geography segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
Accenture PLC
CGI Group Inc.
SYNNEX Corporation
Telus International
Methodology
Industry associations
Related MarketLine research
Appendix
About MarketLine

List of Tables


Table 1: Global bpo services market value: $ billion, 2011-15
Table 2: Global bpo services market category segmentation: $ billion, 2015
Table 3: Global bpo services market geography segmentation: $ billion, 2015
Table 4: Global bpo services market value forecast: $ billion, 2015-20
Table 5: Accenture PLC: key facts
Table 6: Accenture PLC: key financials ($)
Table 7: Accenture PLC: key financial ratios
Table 8: CGI Group Inc.: key facts
Table 9: CGI Group Inc.: key financials ($)
Table 10: CGI Group Inc.: key financials (C$)
Table 11: CGI Group Inc.: key financial ratios
Table 12: SYNNEX Corporation: key facts
Table 13: SYNNEX Corporation: key financials ($)
Table 14: SYNNEX Corporation: key financial ratios
Table 15: Telus International: key facts

List of Figures


Figure 1: Global bpo services market value: $ billion, 2011-15
Figure 2: Global bpo services market category segmentation: % share, by value, 2015
Figure 3: Global bpo services market geography segmentation: % share, by value, 2015
Figure 4: Global bpo services market value forecast: $ billion, 2015-20
Figure 5: Forces driving competition in the global bpo services market, 2015
Figure 6: Drivers of buyer power in the global bpo services market, 2015
Figure 7: Drivers of supplier power in the global bpo services market, 2015
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2015
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2015
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2015
Figure 11: Accenture PLC: revenues & profitability
Figure 12: Accenture PLC: assets & liabilities
Figure 13: CGI Group Inc.: revenues & profitability
Figure 14: CGI Group Inc.: assets & liabilities
Figure 15: SYNNEX Corporation: revenues & profitability
Figure 16: SYNNEX Corporation: assets & liabilities

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