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- Kable's survey shows that retail banks are continuously looking to increase their investments in hardware and software, primarily driven by the need to enhance their go to market strategies with innovative services.
- The age of consumerism and bring your own devices (BYOD) is driving the investments in online and mobile banking, with online banking emerging as the topmost business area among retail banks, attracting largest investments from them in 2015.
- Meanwhile, increasing capital strength is vital for a banks' sustainable growth, as weak financial strength can jeopardize the bank's expansion plans.
ICT investment trends in retail banks presents the findings from a survey of 129 retail banks regarding their Information and Communications Technology (ICT) investment trends. The survey investigates how retail banks currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.
The report illustrates the core technologies that banks are investing in, including business intelligence, IT systems management and cloud computing. The survey also highlights the approach to purchasing technology adopted by retail banks. Through Kable's survey, the report aims to provide a better insight to ICT vendors and service providers when pitching their solutions to retail banks. The report focuses on retail banks' ICT expenditure trends for specific business areas and technologies, identifying the top three IT projects, and understanding the business challenges faced by organizations.
In particular, it provides an in-depth analysis of the following:
- How ICT budgets are set to change in 2015 in terms of their overall size
- Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting
- Distribution of ICT money in areas such as the networks, applications, service desk, and data centers
- Which ICT functions retail banks are interested in outsourcing
- Retail banks' investment priorities based on their budget allocations across core technology categories such as business intelligence, IT systems management, and cloud computing
- Factors that are influencing retail banks' investments in each technology category
- How retail banks' IT budgets are currently allocated across various segments within a technology category
- Retail banks' distribution of their ICT budget across various segments within a technology category
- Vendor satisfaction ratings for various core and advanced technology categories
- Insight into retail banks' preferred buying approaches
- Business and IT objectives that retail banks are looking to achieve through their IT investment strategies
- Factors that are influencing retail banks' decisions to select an ICT provider
Reasons To Buy
- Understand how the retail banks ICT landscape is set to change in 2015 to prioritize your target market
- Comprehend how ICT money are being allocated by retail banks in specific geographies and size bands to improve your market penetration
- Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)
- Realign your sales initiatives by understanding the current strategic objectives of retail banks
- Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (business intelligence, IT systems management, and cloud computing)
- Prioritize your focus areas by understanding which factors are influencing retail banks' decisions when selecting an ICT provider
- Understand the changes in customers' priorities and identify the business and IT objectives that retail banks are looking to achieve through their ICT investment strategies
Table of Contents
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.4.1 Hardware budget breakdown
1.4.2 Software budget breakdowns
1.4.3 Third party IT services expenditure
1.4.4 Cloud computing budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions
2 ICT investment priorities and vendor satisfaction
2.1.1 Business intelligence
2.1.2 IT systems management
2.1.3 Cloud computing
3 ICT procurement trends
3.2 Business objectives and IT objectives influencing IT investment strategy
3.3 ICT provider selection
4 Sector-specific trends
4.2 IT expenditure plans for specific business areas
4.3 Business areas receiving the largest investments
4.4 Business challenges
5.1 Economic uncertainty and the need to adhere to strict regulatory compliance are fuelling the adoption of disruptive technologies among retail banks
6.2 Further reading
6.3 Contact the authors
List of Figures
Figure 1: Retail banking - ICT survey geographic breakdown
Figure 2: Retail banking - ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among retail banks
Figure 4: Retail banks' (external) ICT budget allocation, 2014 and 2015
Figure 5: Retail banks' average hardware budget allocation
Figure 6: Average allocation of software budgets in retail banks
Figure 7: Retail banks' average IT services budget allocation
Figure 8: Retail banks' average cloud computing budget allocation by technology
Figure 9: Retail banks' average cloud computing budget allocation by implementation type
Figure 10: Retail banks' ICT budget allocation by function, 2014 and 2015
Figure 11: Outsourced IT functions - retail banks' current and future outsourcing priorities
Figure 12: Business intelligence - retail banks' current and future investment priorities
Figure 13: Business intelligence - selected primary provider and vendor satisfaction among retail banks
Figure 14: IT systems management - retail banks' current and future investment priorities
Figure 15: IT systems management - selected primary provider and vendor satisfaction among retail banks
Figure 16: Cloud computing - retail banks' current and future investment priorities
Figure 17: Cloud computing - selected primary provider and vendor satisfaction among retail banks
Figure 18: Business objectives and IT objectives which influence retail banks' IT investment strategy
Figure 19: Factors influencing retail banks' decision to choose an ICT provider
Figure 20: IT expenditure plans in 2015 compared to 2014, for specific business areas within retail banks
Figure 21: Top three IT projects in 2015 for retail banks
Figure 22: Importance of the following business challenges for retail banks
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