The Mobile Phone Insurance Ecosystem: 2016 - 2030 - Opportunities, Challenges, Strategies & Forecasts

Code: SNS-109 | Published: Aug-2016 | Pages: 120 | SNS Research
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Given the increasing prevalence of expensive household goods, cars and consumer electronics, insurance has become an unavoidable and often necessary cost in modern life. Mobile phones, and smartphones in particular are no exception to this trend.

Most major wireless carriers, insurance specialists, device OEMs, retailers and even banks now offer insurance plans that cover theft, loss, malfunctions and damage of mobile phones. Many policies now also integrate enhanced technical support and additional protection features such as data backup facilities, allowing users to securely backup their phone data online.

SNS Research estimates that the global mobile phone insurance market is expected to account for nearly $20 Billion in revenue by the end of 2016. The market is further expected to grow at a CAGR of approximately 12% over the next four years, eventually accounting for over $30 Billion in revenue by the end of 2020.

The "Mobile Phone Insurance Ecosystem: 2016 – 2030 – Opportunities, Challenges, Strategies & Forecasts" report presents an in-depth assessment of the mobile phone insurance ecosystem including market drivers, challenges, opportunities, value chain, future roadmap, case studies, ecosystem player profiles and strategies. The report also presents market size forecasts from 2016 through to 2030. The forecasts are segmented for 5 regional and 25 country level markets.

The report comes with an associated Excel datasheet suite covering quantitative data from all numeric forecasts presented in the report."

Topics Covered

The report covers the following topics:

- Mobile phone insurance ecosystem
- Market drivers and barriers
- Insurance policy structure, distribution channels and key trends
- Case studies of mobile phone insurance initiatives
- Industry roadmap and value chain
- Profiles and strategies of over 40 leading ecosystem players
- Strategic recommendations for ecosystem players
- Market analysis and forecasts from 2016 till 2030

Forecast Segmentation

Market forecasts are provided for the following regional and country level submarkets:

Regional Segmentation
- Asia Pacific
- Europe
- Latin & Central America
- Middle East & Africa
- North America

Country Level Segmentation
- Argentina, Australia, Brazil, Canada, China, Colombia, France, Germany, Hong Kong, India, Israel, Italy, Japan, Mexico, Netherlands, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Taiwan, UK & USA

Key Questions Answered

The report provides answers to the following key questions:
- How big is the mobile phone insurance opportunity?
- What trends, challenges and barriers are influencing its growth?
- How is the ecosystem evolving by region?
- What will the market size be in 2020 and at what rate will it grow?
- Which countries will see the highest percentage of growth?
- Who are the key market players and what are their strategies?
- What risks are typically covered in mobile phone insurance offerings?
- How can insurance plans help wireless carriers in reducing churn?
- What strategies should wireless carriers, device OEMs and insurance providers adopt to remain competitive?

Key Findings

The report has the following key findings:

- SNS Research estimates that the global mobile phone insurance market is expected to account for nearly $20 Billion in revenue by the end of 2016.
- The market is further expected to grow at a CAGR of approximately 12% over the next four years, eventually accounting for over $30 Billion in revenue by the end of 2020.
- In an effort to boost the uptake of mobile phone insurance, wireless carriers and insurance providers have extensively enhanced their insurance offerings with the addition of location tracking, data protection/recovery features and integrated technical support.
- The success of mobile phone insurance plans has driven several wireless carriers, such as NTT DoCoMo and Orange, to invest in the sales of other insurance products through mobile phones and their retail outlets.
- New insurance models are also beginning to emerge, such as London-based So-Sure’s social insurance for mobile phones, which allows customers to get up to 80% of their money back, if they and their friends don’t claim.
- Device OEMs are beginning to invest in tailored plans to suit the specific requirements of certain regional markets. A good example is Xiaomi’s Mi Protect plan in India, which covers accidental and liquid damage, for as little as $7 per year.

Table of Contents


Chapter 1: Introduction
Executive Summary
Topics Covered
Forecast Segmentation
Key Questions Answered
Key Findings
Methodology
Target Audience
Companies & Organizations Mentioned

Chapter 2: An Overview of Mobile Phone Insurance
The Role of Insurance in Our Daily Lives
Why Have Mobile Phone Insurance?
What Risks Are Typically Covered?
Accidental, Malicious or Liquid Damage
Electrical or Mechanical Breakdown
Theft or Loss
Unauthorized Calls & Usage
Data Backup Facilities
Overseas Cover
Accessories
Others
Distribution Channels for Insurance Plans
Wireless Carrier Branded
OEM-Provided
Associated with Bank Accounts
Retailers
Other Direct-to-Consumer
Market Drivers
Growing Penetration of Smartphones
BYOD: Perfect Candidates for Insurance
Reducing Service Disruption
Proliferation of Large Screen Devices
Packaged Policies
Strong Support of Tier 1 Wireless Carriers
Growth of Mobile Payments: Creating New Opportunities for Insurance
Market Barriers
Consumer Disbelief in Insurance
Unclear Terms & Conditions
Fraud
Slow & Unfair Claims Handling
Time Limitation to Purchase Policy

Chapter 3: Value Chain & Future Roadmap
Value Chain
Wireless Carriers
Mobile Device OEMs
Banks
Retailers
Underwriters & Insurance Administrators
Future Roadmap: 2016 - 2030
2016 - 2020: Adoption of Shared Plans & Integration with Other Consumer Devices
2020 - 2025: Growing Proliferation in Developing Economies
2025 - 2030: Continued Growth with the Adoption of Connected Living Technologies

Chapter 4: Case Studies
Telefónica Insurance: A Wireless Carrier Owned Insurance Company
Asurion: Replicating North American Success in Other Regional Markets
Brightstar Corporation: Increasing Insurance Revenue for a Rural Carrier
MTN & Vodacom: Innovating Insurance Programs in Africa
Microsoft & Samsung: Alliances with Local Insurance Regulators
NTT DoCoMo: Pioneering Mobile Phone Insurance in Japan
So-Sure: Introducing Social Insurance for Mobile Phones

Chapter 5: Key Market Players
AIG (American International Group)
Allianz Insurance
AmTrust International Underwriters
Aon
Apple
Assurant
Asurion
AT&T
Aviva
AXA
Bouygues Telecom
Brightstar Corporation
Cellebrite
Chubb
Dixons Carphone
DT (Deutsche Telekom)
EE
Geek Squad
GoCare
Hollard Group
Inhance Technology
iQmetrix
LG Electronics
Liberty Mutual Insurance Group
Lookout
Mobile Rhino (Stuckey & Company)
NIA (New India Assurance)
NQ Mobile
NTT DoCoMo
Orange
Pier Insurance Managed Services
ProtectCELL (Fortegra)
Safeware
Samsung Electronics
SFR
Singtel Group
SoftBank Corporation
So-Sure
SPB
Sprint Corporation
SquareTrade
Supercover Insurance
Telefónica Insurance
Telstra
Verizon Communications
V-Key Solutions
Vodafone Group
Xiaomi

Chapter 6: Market Analysis & Forecasts
Global Outlook of Mobile Phone Insurance
Regional Segmentation
Asia Pacific
Australia
China
Hong Kong
India
Japan
Singapore
South Korea
Taiwan
Rest of Asia Pacific
Europe
France
Germany
Italy
Netherlands
Poland
Russia
Spain
UK
Rest of Europe
Latin & Central America
Argentina
Brazil
Colombia
Mexico
Rest of Latin & Central America
Middle East & Africa
Israel
Saudi Arabia
South Africa
Rest of the Middle East & Africa
North America
Canada
USA

Chapter 7: Conclusion & Strategic Recommendations
Why is the Market Poised to Grow?
How Does Insurance Impact Wireless Carriers?
Are Operator Branded Plans Better Than Other Plans?
Are Contract Mobile Customers More Likely to Adopt Insurance?
How Does the Brand of the Mobile Device Relate to the Consumer Adoption of Insurance?
Key Trends Regarding Consumers' Purchase of Mobile Device Insurance
Need for a Wider Range of Cover Options
What is the Average Price of Mobile Phone Insurance Plans?
How is Insurance Affecting Mobile Phone Designs?
Product Design & Governance: Key to Success
Wireless Carrier Owned Insurance Groups: The Answer for Coordinated Insurance Offerings
Integrated Solutions to Drive the Market
Which Region Will Lead the Market?
Strategic Recommendations
Recommendations for Wireless Carriers
Recommendations for Mobile Device OEMs
Recommendations for Retailers & Banks
Recommendations for Underwriters & Insurance Administrators

List of Figures


Figure 1: Smartphone Installed Base by Region: 2016 - 2030 (Millions)
Figure 2: Mobile Phone Insurance Value Chain
Figure 3: Mobile Phone Insurance Industry Roadmap
Figure 4: Mobile Phone Claim Processing Lifecycle
Figure 5: Global Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 6: Mobile Phone Insurance Revenue by Region: 2016 - 2030 ($ Million)
Figure 7: Asia Pacific Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 8: Asia Pacific Mobile Phone Insurance Revenue by Country: 2016 - 2030 ($ Million)
Figure 9: Australia Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 10: China Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 11: Hong Kong Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 12: India Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 13: Japan Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 14: Singapore Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 15: South Korea Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 16: Taiwan Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 17: Rest of Asia Pacific Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 18: Europe Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 19: Europe Mobile Phone Insurance Revenue by Country: 2016 - 2030 ($ Million)
Figure 20: France Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 21: Germany Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 22: Italy Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 23: Netherlands Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 24: Poland Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 25: Russia Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 26: Spain Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 27: UK Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 28: Rest of Europe Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 29: Latin & Central America Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 30: Latin & Central America Mobile Phone Insurance Revenue by Country: 2016 - 2030 ($ Million)
Figure 31: Argentina Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 32: Brazil Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 33: Colombia Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 34: Mexico Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 35: Rest of Latin & Central America Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 36: Middle East & Africa Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 37: Middle East & Africa Mobile Phone Insurance Revenue by Country: 2016 - 2030 ($ Million)
Figure 38: Israel Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 39: Saudi Arabia Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 40: South Africa Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 41: Rest of the Middle East & Africa Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 42: North America Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 43: North America Mobile Phone Insurance Revenue by Country: 2016 - 2030 ($ Million)
Figure 44: Canada Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 45: USA Mobile Phone Insurance Revenue: 2016 - 2030 ($ Million)
Figure 46: Price Comparison of Wireless Carrier, OEM & Third-Party Mobile Phone Insurance Plans
Figure 47: Mobile Phone Insurance Revenue Share by Region: 2016 (%)

Companies Mentioned


A Wireless
AIG (American International Group)
Allianz Insurance
Allianz SE Group
América Móvil
AmTrust International Underwriters
Aon
Appalachian Wireless
Apple
Assurant
Asurion
AT&T
AT&T Mobility
Aviva
AXA
Barclays
Best Buy
Bouygues Telecom
Brightstar Corporation
BT Group
Cellebrite
Chubb
CWS (Connected World Services Distributions)
Diamond Wireless
Dixons Carphone
DT (Deutsche Telekom)
EE
eSecuritel
Fonesure
Fortegra
Geek Squad
GoCare
Groupama
Hollard Group
HSBC
Inhance Technology
iQmetrix
Liberty Mutual Insurance Group
Lifestyle Services Group
Lookout
Markerstudy
Microsoft
Mobi PCS
Mobile Rhino (Stuckey & Company)
MTN
NIA (New India Assurance)
Nippon Life Insurance
Nokia
NQ Mobile
NTT DoCoMo
Optus
Orange
Pier Insurance Managed Services
ProtectCELL
Safeware
Salt Mobile
Samsung Electronics
SFR
Singtel Group
SoftBank Corporation
So-Sure
Spark New Zealand
SPB
Sprint Corporation
SquareTrade

Companies Mentioned


Sun Corporation
Supercover Insurance
Swisscom
Telefónica Group
Telefónica Insurance
Telstra
T-Mobile USA
Tokio Marine
Verizon Communications
Verizon Wireless
V-Key Solutions
Vodacom
Vodafone Group

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